CHTC Fong’s proactively visiting customer’s factory - Photo 1

To uphold its "Customer-First" service philosophy, CHTC Fong’s officially launched the "Masterpiece Service Activity" in 2025. A technical service team composed of senior engineers and process experts has been formed to actively visit customers' factories, providing "Zero-Distance" after-sales service. This time, we’re not waiting for calls, we’re taking the initiative to reach out!                                               

This activity focuses on customer needs, offering one-stop services such as equipment operation training, maintenance inspections, and process optimization guidance. These efforts help customers improve operational efficiency, overcome technical bottlenecks, and enhance product quality. Currently, the "Masterpiece Service Activity" is in full swing, having already visited over 60 enterprises since its launch this year.

CHTC Fong’s proactively visiting customer’s factory - Photo 2

Dedicated training, passing on expertise. Based on the operational conditions of customers' equipment, CHTC Fong’s technical team conducts face-to-face, hands-on training on operation and maintenance. From daily upkeep tips to the latest functional techniques, they share all their knowledge to ensure continuous skill upgrades for customers' production teams!

CHTC Fong’s proactively visiting customer’s factory - Photo 3

Precise guidance, solving challenges. To ensure efficient operations at customer factories, engineers perform comprehensive equipment "health checks", meticulously identifying potential risks and providing expert recommendations for parameter optimization. Any questions or concerns regarding equipment usage are addressed on-site, offering customers the strongest "technical support".

Sharing insights, collaborating for growth. Beyond equipment operations, CHTC Fong’s technical team also engages with customers to discuss the latest industry trends, successful energy-saving practices, and key strategies for improving product quality—helping customers elevate their high-quality production even further.

Empowering production with expertise, delivering warmth through action. In the future, CHTC Fong’s technical service team will expand its coverage to serve more customers nationwide and globally. Through regular inspections, digital maintenance, and other innovative approaches, they will continue to provide more professional and thoughtful after-sales service, ensuring smooth operations for customer factories. We firmly believe: The warmth of machines comes from the dedication of people. CHTC Fong’s will safeguard every piece of equipment with masterful craftsmanship, contributing to the high-quality development of the industry!